Senior NOC Engineer (ไม่เข้ากะ) - สัญญาจ้าง 1 ปี

Orenburg Group of Companies

Urgently Required!

14/12/2024

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Basic Requirements

Contract/Temp

3 - 5 Year

Bangkok (Bangna), Samutprakarn

Bachelor's Degree

30,000 - 40,000 baht/month

Responsibilities

• Managing and maintaining network and cloud infrastructure for clients, ensuring seamless operation, high availability, and rapid resolution of issues.

• Monitoring and responding to network and cloud service incidents, with expertise in troubleshooting.

• Escalation management, and client interaction.

• Receive and Response to customer issue or problem.

• Logging, follow up and tracking the details of Customer Requests and problems

• Identify the types, categories, severity and urgency of the case.

• Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure.

• Provide technical phone support to customers.

• Provide remote support and/or remote maintenance to Data Center and customers.

• Provide reports to customers upon requests.

• Maintain and/or Update customer information in the customer database.

• Perform routine operation and maintenance for Data Center and customers.

Requirements

• Male/Female, age not over 32

• Bachelor’s degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields

• 3-7 years’ experience in direct IT/Network/Engineering Technical support

• Able to understand customer contracts, Service Level Agreement, and Scopes of work.

• Willingness to work in shifts and provide on-call support as needed.

Technical knowledge of

o Experience with cloud platforms (AWS, Azure, GCP) and related networking services.

o Understanding of networking protocols (TCP/IP, BGP, OSPF, etc.).MS Office

o Proficiency with monitoring tools (e.g., SolarWinds, Nagios, Datadog) and incident response systems.

o Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH.

o Network Security and VPN

o Firewall, VPN, MPLS, Lease Line, ADSL

o Windows Server

o VM Ware and Hyper V

• Good Troubleshooting skills.

• Excellent analytical and problem-solving abilities.

• Strong verbal and written communication skills.

• Good command of English. (preferred)

• Ability to work effectively in a fast-paced, team-oriented environment.

• Customer Service mind.

• Able to work under pressure and time constrain.

• Preferred:

o Experience in automation/scripting (e.g., Python, Ansible, Power Automate, UiPath).

o Familiarity with ITIL processes and service management frameworks.

Welfare and Benefits

Overtime
5-day work week
Social security
Health insurance