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You Say HR Say LogoCompany reviews about ‘Good Life Good Work Good Pay Good Community’
Crawford & Company (Thailand) LimitedCrawford & Company (Thailand) Limited

About Company

Why Crawford?


We are people taking care of people. It’s that simple. At Crawford, we treat our clients’ policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process. Combining a legacy of over 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.



We are guided by our collective values system: to RESTORE is part of everything we do.


At Crawford, we:


  • Respect our culture of integrity and ethical behaviour, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.
We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at www.crawco.com

In addition to a competitive salary, Crawford offers you:
  • Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
Crawford & Company is an Equal Opportunity Employer and embraces Diversity and Inclusion.

Apply today! We’re looking forward to your application.
Job Location
Location(BTS ช่องนนทรี) 3 Rajanakarn Building, 10th Floor, South Sathorn Road, Yannawa, Sathorn, Bangkok 10120
Contact personHuman Resources Department
Telephone0-2676-5353 Fax 0-2676-5454
Website
  • https://www.crawco.com

Report
You Say HR Say LogoSee ReviewsApply Now
Employee reviews scoreFrom 2 Reviews
Above Standard
Good Life3.1
Good Work3.2
Good Pay2.8
Good Society3.7

Employee reviews
Crawford & Company (Thailand) Limited
Engineering>1 years, former
3.5
Good Life3
Good Work3
Good Pay3
Good Society3
มีความท้าทายสังคมดี
Good Life
Vacation Leave
Medium difficulty to take a leave at work
Supports the development of employees' quality of life
3/5
Supports the development of vision and personal lifestyle
3/5
Working hours per day
8
Good Work
Challenge
3/5
Opportunity to perform important tasks
3/5
Encourages professionalism
3/5
Standard management practice
3/5
Good Pay
Salary increase
3%
Bonus per year
1
Perks and benefits satisfaction
3/5
Pay level
Group of companies with average salaries
Good Society
Workplace community
3/5
Politics
Neutral
Colleagues
3/5
Supervision by superiors
3/5
05/04/2023
Read all reviews ofCrawford & Company (Thailand) Limited

Desktop Support Analyst

Crawford & Company (Thailand) Limited
Insurance
30/12/2024
You Say HR Say LogoSee ReviewsApply Now

View this job in new tab

Basic Requirements
Full Time
3 - 5 Year
Bangkok (Sathorn)
Bachelor's Degree
Depend on qualifications and experience

Responsibilities
Are you looking for an opportunity in a global company with a footprint across Asia? Do you want to be a part of a collaborative and creative team? Interested in taking your career to the next level?

Crawford & Company is seeking a Desktop Support Analyst to be based in our Thailand office.

What to look forward to
The successful candidate will provide ICT support including break-fix, desk-side support, new system installation, move/add/change, and asset tracking activities, and ensure operational standards are adhered to while providing outstanding customer service to Crawford employees.

Your Responsibilities

  • Provide Level 1/2 IT Service Desk support and advanced technical support for infrastructure and support technologies.
  • Respond to incoming calls and emails, ensuring timely and effective resolution of issues.
  • On-boarding and off-boarding users, including configuration, installation, and maintenance of desktop and application systems.
  • Support iPhone (iOS) devices and provide user training for company programs and applications.
  • Experience in ticketing tools with ITIL processes and follow prescribed processes for governance models such as SOX and data security compliance.
  • Basic troubleshooting for computer and software issues and escalate problems beyond the level of expertise to a manager or more experienced technical staff.
  • Build strong working relationships with other IT teams and provide status reporting to management.
  • Identify and resolve technical problems and issues and recommend improvements to existing methods or propose new ones.
  • Vendor management relating to IT assets and equipment, and management of IT assets and the company’s Claims Management System (CMS).
  • Deliver quality and timely results while meeting or exceeding service level agreements (SLA) and impart necessary technical knowledge and skills to other technicians.
  • Uphold Crawford’s ethics, values, and standards

Requirements
  • Bachelor’s degree in information technology, Electronic Communications Engineering or other relevant discipline
  • Minimum 5+ years’ experience in a similar role (preferred)

Experience and Knowledge

  • Technical Skills: Proficiency in Windows 10, Active Directory, O365, and Microsoft Office applications. Experience with laptop, desktop, and printer configuration and deployment. Knowledge of LAN/WAN networks and workstation system principles. Technically skilled in Windows XP, MS Office 2003, and Sophos AntiVirus.
  • Software Development and System Design: Knowledge in software development, analysis, and system de-sign.
  • ITIL Processes: Experience in using ticketing tools with ITIL processes.
  • Governance Models: Understanding of governance models such as SOX and data security compliance.
  • Vendor Management: Experience in vendor management relating to IT assets and equipment.
  • Communication Skills: Excellent written and interpersonal communication skills.
  • Organizational Skills: Strong organizational ability and work ethic.
  • Customer Service: Outstanding customer service skills.
  • Analytical Skills: Detail-oriented, analytical, and results-driven.
  • Teamwork: Ability to work well within a team and independently.
  • Adaptability: Willingness to travel interstate when required and adapt to changing circumstances and environments.
  • Training: Ability to impart necessary technical knowledge and skills to other technicians and provide user training for company programs and applications.

Welfare and Benefits
  • Annual Leave
  • Group Medical Insurance
  • Provident Fund
  • Staff training and development
  • 5-day work week
  • Social security
  • Performance/results-based bonus
Crawford & Company (Thailand) LimitedCrawford & Company (Thailand) Limited
2Reviews3.5Average

Company Image
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