Key Responsibilities
1. Guest Engagement:
o Greet guests warmly upon arrival and create a welcoming atmosphere.
o Manage the check-in and check-out process efficiently while ensuring accuracy in guest information.
o Respond to guest inquiries and provide detailed information about hotel amenities, wellness programs, and local attractions.
o Personalize interactions by remembering guest preferences and special requests.
o Collaborate with the Reservations team to manage availability and ensure guest preferences are met.
o Confirm guest details and special arrangements prior to arrival.
2. Issue Resolution:
o Address guest complaints and concerns promptly and professionally.
o Escalate unresolved issues to the Guest Service Supervisor when necessary.
o Follow up to ensure guest satisfaction with resolutions.
3. Operational Support:
o Assist with lobby management to ensure cleanliness and organization.
o Coordinate guest transportation and special arrangements (e.g., spa appointments, dining reservations).
o Liaise with other departments, such as housekeeping, F&B and maintenance, to address guest needs.
บริษัท นลินธร จำกัด
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