Providing technical on-site customer support for product installed equipment and systems
• Provide remote support via telephone as required for product installed equipment and systems
• Utilization of the product CRM system for case reporting and closure
• Providing technical (& advanced) trainings to installers, EPC companies and system owners
• Travel to sites to address the following types of issues:
• Fixing/replacing/installing: Inverters, Internal cards, Optimizers, Communication, SE accessories (CCG/sensors/meters/etc.)
• Perform necessary inventory counts
• Assist in the management service partner network within the territory