Moderation Team Leader (Thai Speaker only)
Gearinc Services (Thailand) Co., Ltd.Gear Inc is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in supervising a team of at least 20 members, reasonably assuring team's non-quality KPIs to meet clients requirement and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from the team or clients) in a timely manner. Your main responsibilities are :
- Supervise team members and be able to arrange or cover members working shifts if necessary;
- Provide accurate, valid and complete information by using the right methods/tools;
- Handle clients' complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
- Meet person/teams target;
- Keep records of issues/problem for further investigation;
- Follow communication procedures, guidelines, and policies;
- Work with managers about clients' feedback.
- Proficiency in English (at least B2 Level) and good command of English is required;
- Thai Speaker Only
- Have at least 1 year of experience in BPO Contact Center, Customer Service, Customer Support with Analytical skill;
- Interest in travel or tourism, familiar in fashion and make - up trends, especially on well known brand name or trending products, always updated on Social Media Trending Topics;
- Proficient skills with MS Offices and Google Drive;
- Able to join our training session;
- Willing to work on rotation shifts, weekends and public holidays;
- Having good communication skills is an advantage.
- 5-day work week
- Social security
We are renowned BPO (Business Process Outsourcing) Service Provider, operating with offices strategically located throughout . Southeast Asia and expanding our presence worldwide. Our company stands out by assembling a team of exceptionally creative and talented professionals from diverse backgrounds across the globe. With their extensive experience and adherence to international standards, our team sets the foundation for our success. However, this is just the beginning of our journey towards delivering exceptional services to our clients.