IT Specialist (English Skill - Report to Foreigner )
Cargomatic (Thailand) Co., Ltd.- Internal IT solutions implementation, training, and support including.
- Work closely with technical team (internal and external) on all aspects of internal IT systems (email, collaboration tools, ERP, CRM, customer service, and other infrastructure.
- Maintain deep technical and business knowledge of the technologies pertinent to internal IT systems.
- Main personnel for internal IT system training, administration, and support.
- Produce training materials for internal systems.
- Communicate with peers and other colleagues via e-mail, chat, telephone, and in person.
- Develop and review content for internal knowledge base articles.
- Act as a backup in providing expert hands-on technical training during customer onboarding.
- Act as a backup in responding to customer technical inquiries, with a sense of urgency and accuracy to maximize customer satisfaction, primarily via telephone and e-mail
- New graduate are welcome.
- Experience in setting up modern IT infrastructure (email, collaboration tools, ERP, CRM, customer service, and other infrastructure.
- Experience in training technical products / digital platforms / internal IT systems.
- Experience in producing training materials.
- Experience in general digital platform usage on various web browsers on PC/Mac and mobile apps (iOS and Android).
- Experience in Windows 10/11 administration and operation.
- Networking / infrastructure administration.
- Demonstrated analytical and problem-solving skills.
- Versed in Outlook, Word, Excel, PowerPoint and Microsoft 365
- Provident Fund
- Accommodation allowance (in other provinces)
- Fuel/transportation fees
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Employee's uniform
- Funeral payment support
- Performance/results-based bonus