- Handle customer multi-channel contact (call, Line OA, Slack, Email etc.) correspondence being the primary and first contact point for the customers to both solve a problem and inquiries
- Provide the highest level of service to the customer with the aim of achieving business retention.
- Handing and leverage important and urgent case to all involving teams to ensure that each customer problems would be solve effectively and efficiently within SLA.
- To support sales team to adhere to the sales and OKRs.
- Handling customer service, Focusing on solving customer complaints or problems effectively and efficiently.
- Realtime record the inquiries and problems into Ticket System as a mandatory
- Regulate an online training and educate the customer for new features update